RIGHT OF WITHDRAWAL
In order to guarantee complete customer satisfaction, we inform our customers that according to art. 64 of the Comsumer Code, the customer has the right to withdraw from the contract within 14 days of receipt of the order, with no obligation to specify the reason
The customer may exercise the right of withdrawal upon communication sent to the following email address: firstname.lastname@example.org
The customer must explicitly indicate the desire to withdraw from the contract by virtue of art. 64 of the Consumer Code, the product which he/she intends to return indicating the order number, and attaching a copy of the invoice and, in the case of payment made by bank transfer, details of the bank account to which the refund should be transferred.
The customer should return the products purchased together with the original invoice
Sherazade Boutique is not responsible for the refund or reimbursement for products sent by the client but never received, due to loss, theft or damages not caused by Sherazade Boutique, therefore we advise taking care to receive the shipping number when returning items to allow the package to be traced.
The delivery costs for the return of items are borne by the customer and items which are not completely intact, which have been worn, used or are without their official packaging, as they were delivered, or are without the sales invoice or receipt shall not be accepted as returns.
Refunds will be made within a maximum of 30 days from the receipt of the goods and the returns process is free from defects.
SUBSTITUTION OF PRODUCTS
In the section “size guide” all the necessary information is provided to determine the correct size of the item one intends to order, and we advise referral to the measurements in cm since Hot Couture sizes may differ slightly from those adopted by other brands.
If, in spite of care being taken during the order process, the size is not suitable, it is possible to request a substitute item, using the same communication and returns procedure as outlined in the RIGHT OF WITHDRAWAL section, in this case the communication should clearly indicate the size of the new item which will substitute the previous one.
A new item will be sent within 30 days of receipt of the returned goods, provided the item is intact and in its original packaging as indicated in the RIGHT OF WITHDRAWAL section.
Replacements are effected exclusively due to the size. If a customer wishes to substitute an item with a different model, it would be necessary to terminate the contract, as indicated in the RIGHT OF WITHDRAWAL section, and place a separate order for the new model.
In accordance with art. 55, comma 2, letter d), of the Consumer Code, the right of withdrawal, cancellation, return or substitution, is ruled out in the case of customised items.